FAQ

1. How can I contact you?

We love hearing from our customers! You can reach us via email at kuxury.labs@gmail.com. Whether you have questions, feedback, or need assistance, we're here to help!

2. Where do your products ship from?

Our high-quality kitchen tools are sourced from trusted suppliers around the globe. We ensure that every product meets our rigorous standards for craftsmanship and design, so you can cook with confidence!

3. Can I get a refund on my products?

Absolutely! We have a 30-day return policy. If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your item to initiate the return process.

4. What should I do if my item arrives damaged?

Your satisfaction is our priority! If your item arrives damaged or defective, please inspect it upon receipt and contact us immediately. We’ll work quickly to resolve the issue and ensure you receive a replacement or refund.

5. Do you offer exchanges?

Yes! If you’d like to exchange an item, the fastest way is to return the original item and make a separate purchase for the new one. We want you to love what you have, so we’re here to make it right!

6. Are there any items that cannot be returned?

Yes, certain items like perishable goods, custom products, and personal care items cannot be returned. If you have questions about a specific item, feel free to reach out to us!

7. How long does it take to process a refund?

Once we receive and inspect your return, we’ll notify you about the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please allow some time for your bank to process it as well.

8. Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to follow your package's journey right to your doorstep!

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and PayPal. We strive to make your shopping experience as seamless as possible!

10. Do you offer international shipping?

Yes, we are excited to offer international shipping! No matter where you are, we want you to experience the joy of our exceptional kitchen tools. Just check our shipping options at checkout for details.